Conflict Management

Learning Outcomes:

  • Understand what is conflict and effects it bring
  • Appreciate the importance of managing conflict
  • Learn how to manage conflicts and recognizing triggers

 

Course Outline:

  • Part 1: What is Conflict? The common 'Causes' of Conflict and the effects of Conflict
  • Part 2: Why is Managing Conflict important? What is Conflict Management
  • Part 3: How Conflicts are managed? The Conflict Response Matrix. Understanding 'hot-buttons'
  • Part 4: The Conflict Management Process