Customer Service

Learning Outcomes:

  • Understand the concept of customer service
  • Gain confidence in delivering service excellence
  • Develop a sense of pride and belonging as a senior guide
  • Learn people skills in communication and managing challenges

 

Course Outline:

  • Part 1: Introduction
    Why do you choose to be a senior guide
    What do customers want/need
    Customer relationship
  • Part 2:  What is Customer Service
    What is customer service
    The four levels of customer service
    ABC of customer service
    Tips on delivery customer service
  • Part 3: Service Excellence
    Communication skills
    Managing challenges
    Go the Extra Mile for Service (GEMS)