Emotional Intelligence

Learning Outcomes:

  • Understand what is Emotional Intelligence (EI)
  • Differentiate Emotional Competency from Emotional Intelligence
  • Learn some keys to EI strategies
  • Develop an Action Plan

 

Course Outline:

  • Part 1: The Fundamentals: To know what is required of us as befrienders
  • Part 2: Communication: To understand and handle communication effectively with the specific groups we want to serve-the elderly, the disabled, etc
  • Part3: Managing emotions is about understanding and managing conflicts and Stress: To prepare ourselves for what to expect and how to handle the situations that we might encounter